Privacy Policy

1. Information We Collect

We collect information you directly provide when requesting a service quote, booking an appointment, or communicating with our team. This includes your name, physical property address, telephone number, email address, equipment model details, and any notes relevant to your repair request.

2. How We Use Your Information

Information collected is used strictly to dispatch technicians, coordinate arrival windows, transmit work orders, process payments, register manufacturer warranty certificates, and provide follow-up service support. We do not sell, rent, or lease customer data to third-party advertisers.

3. SMS & Automated Dispatch Alerts

By providing your telephone number during booking, you consent to receive transactional SMS updates concerning your appointment (such as technician live ETA notifications and digital receipts). You may opt out of text messages at any time by replying STOP.

4. Data Security & Retention

We maintain industry-standard administrative, physical, and technical safeguards to protect your personal information against unauthorized disclosure, alteration, or theft. Service records are retained in compliance with Arizona contractor record-keeping standards.

5. Contact Us Regarding Your Data

If you have any questions or wish to update your contact preferences, please email jjsmaintenancepro@gmail.com or call our Phoenix office at (602) 849-7687.